unrealistic expectations - Customer Service Representative HSA Bank Employee Review

1.0
May 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Great work atmosphere and fun contests

Cons

Your expected to have 2 minute calls with 30 seconds between calls. It is not feasibly possible to verify acct, find out problem, resolve the issue, complete notations i n 3 places and stay within the 2 min call and 30 seconds notation times.

Explore other reviews about HSA Bank

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, work life balance

Cons

Not that many, good place to work

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectations and management support.

Cons

Hands being tied and the BPO

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