Needs improvement - Customer Service Representative HSA Bank Employee Review

3.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent , pay for what we do is ok, and I really truly feel they try to be inclusive and diverse. I do appreciate that.

Cons

How they communicate procedures and changes is scattered and inefficient, Their tech is kind of bad for a financial institution. Their quality assurance is super picky for the customer facing side but other departments not held to that same standard .

Explore other reviews about HSA Bank

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, work life balance

Cons

Not that many, good place to work

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectations and management support.

Cons

Hands being tied and the BPO

See reviews by: Helpful|Rating|Date|All