It's okay work if you're only going to stay for a couple months - Mortgage Tracking Analyst Specialty HUB International Employee Review

2.0
May 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Friendly environment. Easy work, training provided. Not a bad time just stressful for people who are trying to excel and make more than 16 an hour.

Cons

Very limited and growth. The leads make maximum close to $20 I don't think they're looking to put anyone on salary except for the people who started the company. They're very slow at giving yearly reviews due to the slowness this year when covid 19 happened not only did we get a 3% cut and pay we also lost our yearly review because it took them so long so we actually also lost our 2% raise that usually takes place. The whole team has been brainwashed to be very positive so they will present you with a promotion that has basically a dollar raise with way more responsibility and stress and expectations. they choose their leads based off friendliness instead of leadership qualities or actual abilities to do the job. I think this is because the turnover rate is so high that they are focused on making sure they have a friendly atmosphere trying to keep people to stay. Other positions in the Lewisville Coppell have a starting pay for data entry at 16 an hour and for CSR's at 18 an hour I would suggest looking there first otherwise consider starting here and applying after you get a couple of months experience.

Explore other reviews about HUB International

5.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great flexibility and a real commitment to putting employees at the forefront of decisions

Cons

None that I have at this time

2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
avatar
HUB International Response
1mo
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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