World-class with continuous improvement in everything but compensation - Technical Support Representative Hach Company Employee Review

3.0
Jun 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The people here are excellent, kind, and usually good at their jobs. The company's public reputation is excellent. Customers are generally easy to deal with, emphasis on growing skillsets and developing proficiencies. Sizeable bonus twice a year. Okay starting pay, annual review for small raise. Managers are generally cool and easy to work with.

Cons

Opaque salary culture. If you start with the temp company, no benefits for months while they decide if you're worth the expense. Stingy corporate policies mean rare and meager raises based on high performance standards. Frequent staff shortages, in part because they will not take steps to make good people want to stay. Advancement opportunities exist, but the company values a flashy diploma more than experience and knowledge, so can be a dead-end if you don't have the right degree. Lots of mandates from the top and unannounced changes, suggestions from staff are rarely taken seriously.

Explore other reviews about Hach Company

5.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO Super friendly management and executives Accepting culture. You can actually be yourself (tattoos and all) Fantastic pay and benefits They treat their employees really well

Cons

I've been here for almost 2 years and I really haven't found any cons yet.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good hours, fairly simple tasks, some hybrid flexibility.

Cons

Constant micromanaging of performance and KPIs. Performance is posted to the entire department with each error highlighted, be it minor or major. I was actively discourage from asking for help, or questions if I was unsure about an aspect of the job. Myself and my cohort were also actively discouraged from speaking or communicating with one another. This bred more competition and animosity between some employees in tandem with the constant focus on KPIs and comparing scores. Contract-to-hire was on a case-by-case basis and was said to be performance based as well as seniority based. This didn't always track as managers would be inclined to favoritism and certain employees would get fast-tracked or left behind their initial hire groups without explanation. Terrible first responder system for medical emergencies and education to employees on how to handle it (which occurred frequently).

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