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Hallmark Aviation Services

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Terrible Management - Customer Service Agent Hallmark Aviation Services Employee Review

2.0
Aug 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Professional company, good interview process, good coworkers, cheap parking($50/mo), good working conditions, and somewhat of an active job so I didn't feel lazy, lots of walking around.

Cons

Very long training process. From the day you get hired to the day you start working it takes about 3 months. They are a third party hiring contractor for airline companies so unfortunately if you have a complaint about your working conditions you can't just go to your manager at work, you must go through the company which makes things confusing. I lived far away from LAX (aprox. 60 min), as was almost everyone hired, the amount they made us drive to the office for unnecessary things was ridiculous. One time they asked me to drive over and when I got there, they didn't know why they had called me in the first place. Because they have so many employees, its not very personal, which doesn't help. I worked for Virgin Australia and absolutely hated it. The management team that Hallmark had put together was horrible. I was a good employee and always showed up early. They were rude, nosy (into your personal life), ignorant and just plain mean. And every employee working under them had the same complaints so I know I'm not being unfair. If you do get hired, refuse to work with Virgin Australia, you'll either quit or get fired within six months, which is why they're always looking to hire new people and never have enough staff. Mandatory health insurance as well. Horrible insurance and they take $5 from every hour you work so instead of making $16/hr you actually make $11. For an HMO by the way.

Explore other reviews about Hallmark Aviation Services

5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great to work with.

Cons

Delayed flights make unhappy guests but it’s all for safety

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starter job for those in college Flexible schedule, don't need to come in when sick, can basically call off whenever if you ask early enough Easy interview, basically know some geography and how timezones work

Cons

Low pay Too many responsibilities at the pay range You're basically on call and the schedule will suck if you work for a smaller airline in that airport The insurance is UHC, you obviously know what that means (they're NEVER going to pay for treatment)

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