Pros
Most of the regular agents are friendly. EVA account is the worst out of the worst.
Cons
Management sucks. Account manager and half of the senior supervisors talk behind the agents back and favorism. They barely teach you and expect you to know everything. When you ask a senior supervisor a question, they mostly will ask you back "how come you don't know / shouldn't you know/ don't ask me that stupid question again." 2-3 months ago EVA supervisor got a warning letter because of having a gossip group, and now she just got promoted to CZ account manager recently due to favorism. Managers always take your OT hours off just to make sure they don't have to take their bonus out to pay you. Positions always switch around at the last time rather you agree or not.