Overworked, underpaid, no SOP - Customer Success Manager Hammerton Employee Review

2.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the people are fun to work with.

Cons

They pile more and more expectations onto a single role. Everyone is burnt out, unable to meet their expectations all while having more added to their day - day. Everything requires a workaround. CRM does not function properly, emails get lost. They have no clear policies. Policies they have in place get thrown out on a day to day basis. This creates a grey areas on how to conduct on a day to day basis all while combating more and more expectations. They ask employees to handle work that require professional licenses without holding that license ( electrical). Poor benefit packages, no employee incentives. Bonus structure is based off profitability while management does not share reports of on target /off target. Very poor PTO allowance. Lack of standardization or processes. Wicked weird urgency culture that prevents the ability to really address underlining issues.

Explore other reviews about Hammerton

5.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Diverse Community, Opportunities for growth, Positive work environment, Goal Oriented, Friendly Management, Uplifting coworkers.

Cons

Occasionally short deadlines + can be stressful at end of quarter.

4.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of glass handling and learning. Time to practice during lunch on personal projects.

Cons

Summers are hot and your in front of a fiery furnace. It is production so some weekends are required to meet quotas.

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