3.0
Jun 24, 2016
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
100% guest satisfaction guarantee or money back Spend a lot of time showing appreciation to various departments Offers a lot of interesting resources for keeping all hotels current
Cons
Not enough perks for employees to encourage them to enroll HHonors members Not enough autonomy for franchise hotels (not individual hotel's fault) Really expects individual franchises to incentivize staff but won't share the rewards program with employees in a way that they can benefit from