Pros
-Good Benefits if you're single. -Great location in the heart of the financial district in SF. -Great perks like a free coffee bar, unlimited snacks, 15 min massage chairs, mini golf, ping pong. -Great people. You're co-workers are very intelligent and good at their jobs. -Good incentives: double OT pay, free lunches, prize wheel, fitbits, etc.
Cons
-They started lowering the pay standards so compensation is not what it once was. -Very metric oriented. You are in a call center and you may feel like you don't matter as a person. -Communication inter-departmentally is very poor. Marketing doesn't communicate with anyone. Product doesn't communicate with Customer Service about new products or releases. This lack of communication leaves agents unprepared to answer questions or assist with any new marketing literature or product changes. -The company tries new things out all the time and more times than not, it causes problems instead of solutions. There isn't much foresight. -Advancement is entirely political and not based on merit. You may be the best candidate for a role, but you need to make friends with all management and kiss up a lot. -You will not gain transferable skills in this role to advance your career. They advertise you can try anything you want but there is limited opportunity to do so, and what is available is lackluster. -Due to the former CEO's scandal, trust in the industry is fading and it's harder for the company to fund their loans.