Pros
-Nearly all the supervisors in operations were originally front-line agents who were promoted internally. They know how to do the job forwards and backwards and they go to bat for their agents. My favorite part of my role in Operations is having the opportunity to coach, train and mentor employees to the next step in their careers and I love the fact most of our talent in Operations was promoted from within -This is a place where people stick together. When a co-worker recently got married, we were all invited and we all went. We've volunteered together at food banks and animal shelters. When someone has a tough commute or loses an apartment lease, they can find someone to help them -We have a consumer friendly product that can save people money on their interest payments. Management is extremely responsive to feedback on any borrower friction points when delivered in a constructive manner. This means the calls we take are generally very pleasant
Cons
-We prefer to use metrics as an impartial measure of employee performance and coach to those metrics. We think it's a more transparent, fair way of letting people know where they stand and how to improve. We do our best to make sure our people know they're more than just a number and ensure the metrics we use are those we believe will help employees in their next job, whether at LendingClub or not -We're a tech company and that means we're still building new products and setting new procedures. We're also constantly testing and implementing new technology. People who aren't comfortable with learning new things and questioning the status quo may struggle -Most supervisors here were originally front-line agents. Because they know the role so well, they have to go the extra mile with their new hires to keep them comfortable asking questions