Pros
The people here are genuinely nice. A lot of people in this department are young and the culture is generally very positive and open when it comes to networking within your department. There are free snacks and drinks on every floor, as well as plenty of benefits and perks (happy hours, massages, free gym, fitness incentives).
Cons
Management makes it seem as though the position offers a fair amount of flexibility, when in reality, you're pretty much chained to the phone from your assigned 8-5 or 6-3 shift, M-F (and sometimes Saturday). They'll tell you that they want you to get the chance to take a break, but if you don't stick to your schedule perfectly, you'll be docked for it, since they want you on the phones to serve as many customers as possible. They also tell you there's plenty of opportunity to grow and take on different roles in the company, when realistically, there's only room to grow within the Operations department.