Pros
Great pay for responsibilities of the role. Definitely can grow within the company if you work at it. Great benefits and perks that include massages, a gym, free snacks, coffee, happy hour. There are always has company wide events that make boosts employee moral and to show appreciation for the employees. Overall, this is a great company to work for.
Cons
The role is a high call volume role, basically a call center, and you talk to customers for 8 hours a day. This role in particular is a customer service role where you deal with delinquent loans and try to collect from people -- so you can imagine how the conversations can go south pretty quickly. The role gets old quick, as with any customer service role, and you just want to get out the department as fast as possible. There's a metrics system where you're graded on the calls like it's a report card and can get written up for low grades.