Pros
Amazing coworkers, great amenities. These are the things that will get you out of bed and make your days here bearable. Fully paid healthcare, generous PTO and fitness incentives are great. You can also get massages in their spa which is a napping room.
Cons
In operations, you are basically working in a fancy call center. You deal with financially illiterate people who do not understand the product they signed up for. This is exhausting and the call volume is high. Performance metrics constantly change. Management will not make you privy to any changes in your job title, performance metrics, schedule or your direct report until the last minute. We never know what is happening in the trenches which makes communicating with borrowers very difficult.