Pros
They take everything super serious as the privacy of the members in their information that they provide. They definitely take care of their employees. Giving first year hires 18 days PTO and next year is 23 years with a rollover limit of 32 days. You get plenty of time to take a break a lunch. Snacks and drinks are provided for us. There is free starbucks coffee for us. Parking is free and it's right next to the trax and bus stations. Not like other call center, you have a 30 minute buffer to go and get a drink or use the restroom.
Cons
As they take care of their employees they expect much of their employees. We are to keep very diligent of our schedules and also our numbers while also taking care of the customers. It's not impossible, just a great job expecting great things out of their employees.