Pros
Awesome people on the operations level. Everyone was fun, supportive, and smart. Lots of new college grads. I joined as a new college grad and loved it because I worked with people my age. All of my supervisors were very supportive and always talked to me about growth. Lots of snacks. Many people made "LC" lunches from the bread, cereals, and cup noodles (before they stopped having them). Free gym on the bottom floor. Free icecream, free coffee, free alcohol. Pay isn't that great. Health/vision/dental benefits are actually really great!
Cons
Upper management doesn't care about operations. Treated as a number in a very metric-driven space. Member Support reps are practically chained to their desks. Upper management didn't even realize (or care to notice) that customers were waiting nearly 2 hours to talk to a representative, for almost a year. CEO literally never walked onto any operations floor and did not show up at the large meetings that were held about layoffs.