Pros
Fun incentives, great interactions, made amazing friends, CEO is amazing at communicating with everyone about company standpoint during this COVID-19 crisis
Cons
Had near impossible standards on availability and me doing my best was not good enough for them. They basically did not want you to use any after-call work to fill out notes, and if you used after-call work then it ate away at your availability. They also were terrible with communicating when issues were fixed, you would find out several days after they fixed an issue that it was all good when I could have been telling lenders the issue was fixed instead of checking back in a few days. My team lead rarely communicated with me when I was told by them when assigned to the team that they would always be available if I have any questions or issues.