Emotionally draining / nonstop calls. - Customer Service Advisor Happen Bank Employee Review

3.0
Apr 13, 2022
Recommend
CEO approval
Business Outlook

Pros

working with great people in multiple departments

Cons

customers are brutal, you will be absolutely drained and there is not enough help or support to handle the amount of calls

Explore other reviews about Happen Bank

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New office, new name, same great company. Good growth opportunity where you can see your impact.

Cons

Not a huge con, but better snacks or catered lunch would be a plus.

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

My team of coworkers. Everything else that made me love my job and this company does not exist anymore.

Cons

Every perk, including my job was been taken from me (thanks AI. But, you said Penny wouldn’t take jobs, right?). Micromanage. No effort to know you as a person from management. The definition of “you are just a number.” The company cares way too much about profits and AI, and has completely lost sight of investing in their people. Current COO does not acknowledge stress behind job security with AI, when two departments have been dissolved in six months.

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