Member Support Representative - Member Support Representative Happen Bank Employee Review

3.0
Jan 13, 2016
Recommend
CEO approval
Business Outlook

Pros

For the job you do, you are paid very well and given full benefits with 401k, stock options as well as other perks including being paid to go to the gym. Rapidly growing company, co workers are all roughly the same age (mid 20's) and there's a lot of opportunity for over time as a a lot of room for growth

Cons

The work gets mind numbingly repetitive. You answer up to 70 sometimes 80 calls a day depending on how busy you are. You don't really gain a lot of applicable skills for other career paths elsewhere (so if you just graduated college and need an entry level position to get into finance, don't apply here). They say all promotions are merit based but that's a lie. You can have better numbers than everyone in the dept but promotions will take into account seniority as well

Explore other reviews about Happen Bank

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New office, new name, same great company. Good growth opportunity where you can see your impact.

Cons

Not a huge con, but better snacks or catered lunch would be a plus.

2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent starting pay and some good teammates. The company is highly profitable and continues to grow. Opportunities to take on new responsibilities and expand your scope. Equity awards.

Cons

Over the course of several years, I have been given additional responsibilities multiple times without more compensation despite the company’s strong financial performance. While I’m happy to contribute, the pattern of increasing responsibility without recognition is a major demotivator, even to your most diligent employees. It's tiresome. It doesn't take much effort to make strong contributors feel seen and valued, and it's such a missed opportunity not to. The company frequently talks about culture and values, but there is infighting and rivalries between teams and individuals. That energy creates drama instead of collaboration and leads to repetitious mistakes. Good people — especially top performers — eventually leave because they can.

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