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Harbor Freight Tools

Engaged Employer

Good start for low level management - Assistant Manager Harbor Freight Tools Employee Review

1.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

PTO builds very quick. If you want to physically hurt ever day you go home because of the slave labor and save the cost on a gym membership.

Cons

Pay for work is very low compared to most employers in my area resulting in very low skilled applicants. Company will tell you its close but this is not true just look on your state labor site.. If you try and contact the corporate departments for the registers going down 95% of the time you will have to wait over a hour to even speak to someone resulting in a huge loss of sales and hindering customer service. Even if you have another problem and you try and contact corporate you almost never get a response and when you do they act like your bugging them. Very low level customer service, we were wrote up if we were engaging with the customer rather then just point "its over there" this was told to me at my interview with the DM and I couldn't believe it. Store manager style was very threating even if you were well above the company goal in the exceptional range for all metrics under your job description you were told daily its not good enough. Very out for yourself atmosphere, almost no communication or weekly meetings with other management. Sales manager training staff to consistently reuse coupons to drive ESP and ITC numbers, approved by SM.

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Harbor Freight Tools Response
8y
Thank you for your time with Harbor Freight Tools! We are working very hard to be a better place to work and shop and couldn't do it without our AWESOME associates around the country. We are committed to constant improvement and making sure that our associates are happy and learning so we appreciate your feedback. We wish you all the best on your career journey.

Explore other reviews about Harbor Freight Tools

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Cons

Not getting to work overtime often.

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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