Harbor Freight Tools

Overall hft has gone downhill! - Store Manager Harbor Freight Tools Employee Review

2.0

Jan 3, 2020

Recommend

CEO approval

Business Outlook

Pros

I started at hft over 4 years ago. The first 2 years were great. Good benefits decent pay. The structure was solid. You came into work knowing exactly what was expected of you and hft followed the sop strictly.

Cons

Hft now uses an automated schedule system for labor. This system was untested poorly executed and the calculations for support are so far off you can never achieve payroll goals. On top of implementing a new system they have little to no traing at all. Often times just throwing people into a position with just some very basic videos to use as training. What's worse is hft doesn't believe in training hours so dont expect to be trained. What's worse than all of that is they have updated to new systems and they use policies from 2012 that are so far behind the new systems they use, that its nearly impossible to keep up. Again lack of any training. When I first started it was easy to hold someone accountable for not performing thier job. So much has changed that leadership on the store is no liable for any and all mistakes made. You will be termed before an associate will. It only takes 2 associates to accuse you of anything and you will be termed. Been there done that. The amount of corporate greed is out of control. Dont expect support it will fall on def ears.

Harbor Freight Tools Response

First, we want to thank you for taking the time to share your detailed feedback with us and for trusting Harbor Freight Tools with your career for over 5 years. We wouldn’t be able to accomplish all that we do without hardworking associates like yourself, and we want you to know that we greatly value you and your feedback. We’re committed to continuously improving our stores and becoming a great place to work. We can assure you that any improvements we’ve made, such as our time-keeping system, had a significant amount of time and thought invested in them. Harbor Freight Tools values people above all else, and any change we implement is designed with our people first – always. We are also committed to training our associates, and if any associate ever feels like they need more training or support, we encourage them to reach out to their HR Partner. We also want you to know that there are a few ways you can reach out for additional support. You can call our HR Hotline at (800) 693-8377 or email myself directly at culture@harborfreight.com to share your concerns. We are here to help you, and we want you to know that your concerns are being heard. Thank you again for sharing, and we look forward to watching you grow with the team.

Overall hft has gone downhill! - Store Manager Harbor Freight Tools Employee Review

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