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Harbor Freight Tools

Engaged Employer

Do not work at this location - Customer Service Representative Harbor Freight Tools Employee Review

4.0
Apr 10, 2021
Recommend
CEO approval
Business Outlook

Pros

good pay decent customers fairly easy work especially sales

Cons

toxic workplace environment severely understaffed no sense of team

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Harbor Freight Tools Response
5y
Thank you for your honest feedback. We would not be able to achieve all that we do without hard-working associates like you. We strive to be the best place to work and your feedback will help us do that. At Harbor Freight, we value people above all else. We value who you are, what you’ve experienced and how you see the world. We believe our differences make us stronger. We rely on all our associates to bring value to our hard-working customers and we’re thankful for all you do. We encourage you to reach out to your HR Partner or the HR Hotline at (800) 693-8377 to discuss your concerns. Your comments will be shared with the appropriate HR Partners. Thank you for your continued hard work in Wilmington, NC and we look forward to seeing you grow!

Explore other reviews about Harbor Freight Tools

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The coworkers and managers were very nice

Cons

I personally did not have con while working there

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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