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Harbor Freight Tools

Engaged Employer

Good pay, horrible experience - Sales Associate Harbor Freight Tools Employee Review

3.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay for retail, you can earn sick and vacation time based on the hours you work (even as a part time employee)

Cons

There is a strict script you must follow for every interaction with a customer, any attempt to insert your personality or create a better customer experience will be shot down and you'll be told to follow the script word for word. Makes me feel like a robot instead of a sales person.

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Harbor Freight Tools Response
3y
Thank you for taking the time to share your feedback with us. At Harbor Freight, we take pride in our people-first culture, and we are committed to building a great place to work for all our Associates. Your feedback will help us do that. Thank you for your hard work and we wish you all the best.

Explore other reviews about Harbor Freight Tools

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Cons

Not getting to work overtime often.

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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