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Harbor Freight Tools

Engaged Employer

It’s a great place to work & shop - Sales Manager Harbor Freight Tools Employee Review

4.0
Feb 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Very employee centric. Always asking for feedback; surprising us with free food and Small gifts of appreciation. For being a retail environment, the hours are quite nice, and they offer ample PTO. The pay is very competitive at all levels. With the right manager the stores run very smoothly and efficiently.

Cons

Customers can be pretty difficult to deal with here as cost is a big concern for the demographics that typify the clientele of this retailer. Many people purchase the tools for the weekend and return them on Monday leaving it to us to have to enforce all the policies around returns etc. which can really wear on you.

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Harbor Freight Tools Response
2y
Thank you for your feedback. We value people above all else and we are grateful for all our Associates who continuously provide a great customer experience. We strongly urge our Associates to reach out to their Store Manager regarding any concerns. Thank you for your hard work in Galesburg, IL and we wish you all the best!

Explore other reviews about Harbor Freight Tools

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible depending on situation, friendly, and willing to help new workers for extended periods

Cons

Strict on specific rules, may be prone to theft in store depending on area

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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