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Harvard Business Publishing

Engaged Employer

Fine I guess if you like being miserable. - Technical Customer Service Representative Harvard Business Publishing Employee Review

2.0
Nov 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Free Parking Decent Area Close to the T

Cons

Management and upper management don’t really care about you—especially considering in this position you’re nothing more than a punching bag for displeased customers.

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Harvard Business Publishing Response
7y
We are disappointed to hear you had such a negative experience at HBP. Being a technical customer service rep can be challenging, especially when dealing with difficult customers. We would like to learn more about your experience with management. If you have suggestions for how management can better support our tech customer service representatives, please let us know by reaching out to feedback@harvardbusiness.org.

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5.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Values Work Life Balance Innovative Cross-Collaboration

Cons

Lots of Change Some areas of silos

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule, benefits, free access to hbr articles, the Harvard name

Cons

Extreme disfunction. Every senior leaders opinion matters so that’s 10 different stakeholders you have to account for. Sr leaders are turning more into a mafia than actual leaders. Toxic workplace filled with politics.

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