Pros
Good quality furniture at a fair price. Inventory on most items for quick delivery. Training program for new hires with routine in-store refresher training for both sales and product knowledge. Good product mix of styles to satisfy customer request. Custom furniture program and the ability to easily change fabrics on most stock furniture to satisfy customer request. Benefits are very good.
Cons
Compensation plan constantly changes making it harder to earn the same amount or improve income. Combine that with too many salespeople on the floor and the ability to earn the same amount each year is impacted. I've seen my income go from $45k to $32k with these changes. It is harder to hit the bonuses every month. Assistant managers also sell causing conflict of interest on occasion. Delivery damage issues causing unhappy customers to cancel their order. Dishonest salespeople are not removed from the sales team causing disharmony.