Training is Ridiculous - Customer Service Representative Havertys Employee Review

1.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

They pay you so that's good.

Cons

From the beginning there are issues. The trainer does not introduce herself or the training class to each other. She just starts talking. The training is from binders but the job is in a call center but there is very little computer access during the training process. Soft skills aren't trained or used in dealing with customers. It's a quick, almost useless training and then go sit at your desk and take calls.

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5.0
Jul 1, 2026
Anonymous intern
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CEO approval
Business Outlook

Pros

Nice Flexible Experienced Diverse Inclusion

Cons

Short breaks Rude customers Managers High turnover

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

They provided health insurance and 401K contribution

Cons

Very low additional pay for Sales Manager role. COMMISSION only job. Some months I made $14.00, other months I made $8000.00. I was Salesperson on the month many times and still never broke $50K year. LONG HOURS. Many people there work 12 hour days, just to get their sales numbers enough to avoid being fired. Upper management is "Old Boy" mentality.

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