Business but friendly work environment - Parts Department Manager Hayes Handpiece Employee Review

I started with zero customers, cold called for 2 years and built a customer base, generated over $1,000,000 revenue alone as master technician and sole salesman. Then sold the business for 10x what I paid for it and moved to TN.

Too difficult getting paid from customers (dentists). A massive dental corporation (the biggest one...) bought my franchisor (a family owned company) Subject to too many supply chain delays out of my control.

Mobile Office. No brick and morter office to report to. Cell phone and laptop provided. Plan your own day.

Lack of support from corporate headquarters. Entire facility is run by the family (Hayes family). Lack of transparency. There is no work flow in regards to direct reports or company hierarchy. CEO is sometimes invested in the company but most of the time invested in other business ventures. Very poor customer service from AR department (again family members) The service side of the business is getting away from satisfying the clients, instead they push sub-par parts to garner them higher margins. They have access to OE manufacturers and providers but consistently choose to push inferior parts with the higher profit margins for them. Training is insufficient. There is no middle management. Management is 1 family and non-family member trying to wear 10 hats. Again, corporate hierarchy is chaos. There's no HR department and any objections to business practices or subpar performances by certain individuals in the company are shouted down by family members. It's a little company, making no real impact in the dental industry.