Once was great - Therapist Headlight Health Employee Review

Thank you for your review. We’re glad to hear that you valued the peer collaboration, support from your direct clinical team, and the flexibility of remote work—those are foundational elements of our model and remain central to how we operate. That said, we want to be clear: our compensation structure is based on billed hours—not client volume—and the expectation of 25 billed hours per week is one that the majority of our clinicians meet without exceeding a sustainable caseload. Bonus eligibility and salary consistency are tied to these clear, ethical benchmarks—not punitive measures. We’re proud of a model that prioritizes both access to care and clinician stability. While we understand that this level of structure may not be the right fit for everyone, it reflects our ongoing commitment to integrity, accountability, and high-quality mental health care. We wish you all the best in your continued work.