Needs a lot of work - Anonymous employee Headlight Health Employee Review

Headlight needs a lot of work to improve. Their training definitely needs work. You should not have somebody who has no experience in mental health give presentations on anxiety & depression. Also, they harass clients. FCC guidelines limits the amount you can call. I was seeing clients being called 2 times a day multiple days in a row. For someone who is looking for mental health services it's already overwhelming, the last thing they want is similar to robocalls. Their intake process is horrendous, and when you ask about any crisis procedures and policies, they don't have many. I didn't find that they actually cared about the clients experience and their mental health. They just want the $$$. The training for the intake specialists you can tell its not as empathetic, but they even teach sales-style phrases to use. Left a really bad taste in my mouth all around. I would not recommend anyone I know looking for services to this company.