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Headlight Health

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High pressure performance expectations - Anonymous employee Headlight Health Employee Review

1.0
Feb 19, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is nothing to say

Cons

No one ever meets bonus unless they are falsifying or unchanging codes, high pressure to perform to constantly changing standards, no accountability from the company for late cancels, no shows or scheduling errors, very high turnover, takes several email chains to fix anything, very old outdated not user friendly emr

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Headlight Health Response
1y
We’re transparent about what’s required to succeed here: meeting clinical responsibilities, particularly 25 billed hours per week. The majority of our clinicians do so consistently and qualify for bonuses without compromising their ethics. Claims that this is a “bait and switch” misrepresent the clarity we offer from day one. We’re proud to offer a stable, salaried model with benefits that support both clinicians and clients. While turnover and operational challenges can occur in any large organization, we continuously invest in improving the systems that support our teams. This model won’t work for everyone—but for those aligned with our mission, it can be both sustainable and rewarding. We wish you well in your future endeavors.

Explore other reviews about Headlight Health

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great bonuses and base pay, and really kind staff and people to work with!

Cons

Very sales-like in the need to get clients to sign up for appointments, bonus based on your performance.

2.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Licensed therapist with a W-2 position

Cons

Company completely misrepresents themselves. They are another virtual company that is only concerned about numbers with no true empathy for their therapist. Schedules are not flexible, micromanaging, client are not tailored to therapist speciality, lots of unpaid work/admin time, pressure to maintain hours. Company will hold client's cancellations against their therapist. Burn out position. No increase in rate and the company will not consider a pay increase yearly even for the increase standard cost of living. Other companies are offering higher rates. Benefits but cost for employees is higher than going through private.

2
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