Very bad experience - Customer Care Associate Health Advocate Employee Review

1.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Some free stuff. Easy job to get out of college.

Cons

Everything else. Exploitative work environment. They stock their intake department with temps every busy season with the false promise that it's a temp to perm job. It wasn't anything of the sort. They pick favorites within the first week, put them in easy queues while everyone else is overworked. It was horrible and this isn't even mentioning how bad the training and management was.

Explore other reviews about Health Advocate

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the people and leaders.

Cons

Pay could be more competitive

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers help each other when needed

Cons

Pay is terrible for the position. The company provided half an annual raise in 2025 with the promise of the other half in 2026 to align raises with reviews, but then froze all raises. Did not get more than 1.5% raise, but upper management keeps getting promotions with bumps in pay. Metrics are the only thing cared about. Managers micromanage and provide inconsistent and conflicting advice.

See reviews by: Helpful|Rating|Date|All