Pros
Despite the negatives listed below, there are some great things about being a Customer Care Associate here. -Generous PTO (160 hours at 1yr anniversary) -Only need to request PTO one day in advance -Can adjust schedule by up to 4 hours in any given week, for certain reasons -Free Coffee -???
Cons
Health Advocate now requires employees to work an extra half hour every day, and doesn't pay them any more for it. Turnover rates have shot through the roof in the last year, they cannot even hire enough people to keep up with it. Employees are asked to do jobs far outside the scope of their training or experience, then penalized when they have no idea how to do these jobs. Employees are expected to only take 10 minutes of bathroom breaks during the day. They all abuse this excessively. As far as I can tell, management doesn't realize that people defecate because that alone can take more than 10 minutes.