Pros
Free Coffee and Tea Fitness Center in Plymouth Meeting, PA Free Parking Quarterly luncheons paid by the company to celebrate birthdays (Exton) Café Oasis (Plymouth Meeting) Helping people in need. Good work is done and needed by members. Service is of value. Steady work.
Cons
On-call rotation Can't work from home unless you are based in Jacksonville or you're a manager. The commute to Exton. Static environment adverse to change Lack of leadership Lack of opportunity to grow your career Inconsistent rules/enforcement Lack of policies Lack of organization Blatant Favoritism Lack of management engagement with staff Friction between call centers; friction between sales and service delivery Company does not want to appear small, but is run like a community/regional EAP. HR is a tool for management only and will not represent employees. Strong desire to run things they way they always have been so the same people who have been there for 20 plus years can stay in power. Too much distance between those in power and the rank and file. No realistic way to measure performance. The president rules by fear and wants to isolate his call center from the rest of the company. Likes to flaunt how much power he has and how little recourse you have as an employee. Company is hemorrhaging money on real estate. So many empty seats and little to no opportunity to work from home