Don’t work here unless you really have to - Benefits Associate Health Advocate Employee Review

Micromanagement at its finest right here. There is a three week training but it does not actually prepare you for the job whatsoever. Once you’re out on the floor, you’re pretty much thrown to the wolves. The resources to help you do your job are scarce. Members often become irate when you are unable to help them, but this generally is not your fault because there is actually no information to truly help you. Often times you’re just repeating back information that people received in their open enrollment guides that they have sitting right in front of them. I don’t see how this company actually helps anyone. It’s just a middle man that really does nothing useful. It generally just makes people angrier from my experience since they are continuously transferred from one person to the next. They’ll hire just about anyone which causes members to get incorrect information very frequently due to lack of knowledge and training. They push and push you to continue to take more calls and throw you into queues that you have no idea how to handle. People aren’t actually being helped here and clients really just are wasting their money on these services. There never is enough adequate time to finish cases thoroughly. Management is negative and it rubs off on their employees. They constantly watch you like a hawk, and it’s a bit creepy as well as middle school-esque in my opinion. I really had high hopes for this place as the trainers had made it seem like a great place to work. It turned out to be a big disappointment and a big waste of my time.