Work here if you want to be made miserable! - Operations Services Specialist Health Advocate Employee Review

Thank you for taking the time to provide us with this feedback from your employment here at Health Advocate. I am sorry to hear that your overall experience here was not good. We are constantly striving to improve the environment in which our employees interact and your feedback will help us continue to achieve this going forward. As you know, we have a vast number of clients and millions of members who rely on us on a daily basis. Admittedly, 2018 was our toughest and busiest year yet, and we are projected to continue to grow in 2019. I appreciate your contributions to our success throughout the years, and I want you to know that we have elevated our staffing plans and recruitment strategies to provide the support for our team. By increasing our staffing, we will be able to hold more frequent departmental meetings and improve our results with career trajectory within Health Advocate. In fact, quite a few of our current supervisors and managers have worked their way through the internal path of development. We are addressing employee feedback and ideas as effectively as we can, so much so that we just rolled out an internal development “university” in which all of our employees at every level can continue to learn and grow within their role while expanding outward to roles they are interested in pursuing. This includes valuable courses, eBooks, and videos accessible 24/7. We have even delegated paid learning time for our employees to explore their future with Health Advocate. If you would like to share any additional ideas on how we can improve, I can be reached at Hmintzer@healthadvocate.com Thanks again for your thoughtful review; we wish you the best luck in your future endeavors. Human Resources Business Partner - Howie Mintzer