Not so bad - Customer Care Representative Health Advocate Employee Review

Hello! Thank you for taking the time to provide us with your valuable feedback as a current employee. I understand that your experiences here have been both good and bad. While I am glad that your experiences with feeling secure, having great coworkers, and finding purpose in your work have been great, I wish your experience with training, breaks, and pay was better. In the Customer Care Associate role, I understand that there are a lot of moving parts and a lot of things that you feel are lacking in the training. I would love to know more specifics on this concern so I can address it with the training team and offer suggestions. It is also my understanding, as with any job, that there is a certain level of “learning on the job” that takes place since each encounter with members is unique. We are a rapidly growing company and sometimes it can be busy when fulfilling our commitments to our members and clients. With that being said, our team does work hard and we have won awards for our service. Rest assured, all eligible employees last year received merit where applicable, and all eligible employees this year are receiving a merit increase as well - which was not communicated as of Aug 9th, so I understand your concern – however, it is something that has been communicated since. Thanks again for sharing your experience. As always, I do urge current employees to speak with management or HR about concerns as well so we can work toward a solution or clarification. This includes issues or suggestions pertaining to the café. You can always swing by my office or send me an email at HMintzer@healthadvocate.com. HR Business Partner – Howie Mintzer