May be pro Customer service but not pro employee .... - Customer Care Associate-Benefit Specialist Health Advocate Employee Review

2.0
Oct 26, 2013
Recommend
CEO approval
Business Outlook

Pros

Dress down every Friday, and various little things the company does to appreciate the employees.

Cons

Upper level management is not receptive to ideas from employees. Worked for a department where there was obvious favoritism with the managers and certain employees. Received no formal training class. Had OTJ training and was thrown into my position. They give you no time to settle into the job. Demand daily quotas are met for call volume, and if not met result in poor QA scores when attempting to keep up.

Explore other reviews about Health Advocate

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the people and leaders.

Cons

Pay could be more competitive

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers help each other when needed

Cons

Pay is terrible for the position. The company provided half an annual raise in 2025 with the promise of the other half in 2026 to align raises with reviews, but then froze all raises. Did not get more than 1.5% raise, but upper management keeps getting promotions with bumps in pay. Metrics are the only thing cared about. Managers micromanage and provide inconsistent and conflicting advice.

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