Great opportunity to get experience in customer service - Customer Care Associate Health Advocate Employee Review

Love the people and leaders.

Pay could be more competitive

Coworkers help each other when needed

Pay is terrible for the position. The company provided half an annual raise in 2025 with the promise of the other half in 2026 to align raises with reviews, but then froze all raises. Did not get more than 1.5% raise, but upper management keeps getting promotions with bumps in pay. Metrics are the only thing cared about. Managers micromanage and provide inconsistent and conflicting advice.