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      Health Advocate

      Engaged Employer

      Health Advocate reviews

      You have to be a robot - Customer Care Associate Health Advocate Employee Review

      1.0
      Oct 1, 2020
      Customer care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training team is amazing! The cafeteria was also nice and they would have specialty meal but that stopped once they were under West corporation. I was only with the company 9 months and was promoted within that timeframe. So there is room for advancement to some degree.

      Cons

      I worked for this company briefly because they were not family-friendly. My son was in the emergency room until 5am one morning and I had to make arrangements for him upon discharge so that I could go to work because Health Advocate does not give sick time but all time off must be approved beforehand. I'm not sure how a company named Health Advocate doesn't give sick time it's like working at McDonalds and not getting a lunchbreak. You are allowed 30 minutes for lunch and given 5 minutes for a break throughout the whole day to go to the bathroom or anything else that you may want to do. As someone who drinks water I may go to the bathroom 3 or 4 times a day and need 5 minutes for each bathroom trip. If you exceed those 5 minutes a manager calls to your desk. There is also a lot of favoritism in the department as well as favoritism.

      avatar
      Health Advocate Response
      5y
      Good afternoon, Thank you for taking the time to share this experience with us. I am glad to hear you had a great experience with many aspects of Health Advocate. The cafeteria is a huge hit and we are fortunate to have it on site for convenience. I am also happy to hear that your advanced during your time with us, we boast a ~33% internal promotion rate which is fantastic! I am not sure exactly when you worked for us, so I cannot speak directly to your situation with your son. Health Advocate has always had time off for employees to use for various reasons (vacation, illness, emergencies, etc.). We switched to the vacation and sick leave model in the past couple of years but the option was always available. I am sorry to hear about your break time concerns, however we do offer the 30 minute lunch and also paid breaks in the first and second half of our shifts. I would like to learn more about your experience and feedback. If you’d like to share more, please reach me at hmintzer@healthadvocate.com. Thank you HR Business Partner – Howie Mintzer

      Explore other reviews about Health Advocate

      5.0
      Jun 30, 2026
      Talent acquisition partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the people and leaders.

      Cons

      Pay could be more competitive

      2.0
      Jul 10, 2026
      Care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers help each other when needed

      Cons

      Pay is terrible for the position. The company provided half an annual raise in 2025 with the promise of the other half in 2026 to align raises with reviews, but then froze all raises. Did not get more than 1.5% raise, but upper management keeps getting promotions with bumps in pay. Metrics are the only thing cared about. Managers micromanage and provide inconsistent and conflicting advice.

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