Unfair Training - Customer Care Associate Health Advocate Employee Review

Good afternoon, Thank you for providing this feedback for us. Our team is one of the best assets of Health Advocate, we strive to create and maintain an environment that is supportive and friendly. I am sorry to hear that you did not pass training. The service that we provide are quite complex, and the training is geared to assist our new hires in succeeding when they are actively providing the service to our members and clients. We have used our training as a standard to ensure that our new hires are equipped with the tools they need to do their job. The training is broken out across multiple weeks depending on the position and is built to provide ample time and opportunities to ask questions, review material, and be set up for success come test-taking time. I would like to hear more about your training experience, you can email me at hmintzer@healthadvocate.com if you’d like. I look forward to hearing from you HR Business Partner – Howie Mintzer