Pros
The staff is made up of very professional, caring and compassionate people. They are always trying to keep the client's best interests at heart. The best group I've ever worked with, by far!! The company policies are pretty much on par with all major companies of this size, but as with most big companies, the employee is more a number than a name.
Cons
The Leadership team here adopts a "fake it til you make it" philosophy behind closed doors and while the clients and C-level management see a well-oiled machine, behind the scenes it's chaos. The policies and procedures are not uniformly administered or enforced, so a caller could get one answer with one representative and another answer with another representative. Not a good way to do business- especially in the healthcare field. Further, the Leadership team is made up of people who've never worked on the ground floor and though they make a showing of being open to feedback from employees, they don't really listen and make little effort to really understand.