Decent job - Customer Care Associate Health Advocate Employee Review

2.0
Oct 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Very flexible and good benefits

Cons

Way too many calls for a call center , not enough staff to cover calls, only two 10 min breaks, no raises, burnout will happen quickly and easily

avatar
Health Advocate Response
3y
Hello and thank you for taking the time to provide us with this valuable feedback. I am glad that your experience with flexibility and benefits was great! However, I am sorry your experience with your role was not as positive. As a customer care associate, you are the first point of contact for our members. Health Advocate is the original Advocacy service, and we have many clients and members who rely on our teams for assistance day in and day out. I would like to learn more about your experience and any suggestions you may have. Please feel free to reach out to me at hmintzer@healthadvocate.com. We look forward to hearing from you. Sincerely, Howard Mintzer, Director HR Business Partnership

Explore other reviews about Health Advocate

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the people and leaders.

Cons

Pay could be more competitive

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers help each other when needed

Cons

Pay is terrible for the position. The company provided half an annual raise in 2025 with the promise of the other half in 2026 to align raises with reviews, but then froze all raises. Did not get more than 1.5% raise, but upper management keeps getting promotions with bumps in pay. Metrics are the only thing cared about. Managers micromanage and provide inconsistent and conflicting advice.

See reviews by: Helpful|Rating|Date|All