Call center environment - Wellness Coach Health Advocate Employee Review

Client information is often missing and/or outdated and the wellness coaches are left to issue internal work tickets for the information to be found. This process can take multiple work days, leaving coaches with a plethora of client call-backs, on top of their other job duties, once the information is known. Also, the wellness coach job description does not contain specific wording to inform potential coach applicants that a majority of the job is for repetitive technical support issues, involving documentation and client follow-up, rather than providing wellness coaching for a healthy lifestyle.