10y
Thank you for your nice review and thoughtful comments. We are seeing a similar feedback theme emerge from several of our "listening posts" around this concept of a need for clarity in role, accountability, and decision rights. I think this is a healthy, natural evolution of our business, and is happening at an appropriate time in our growth and maturity.
To your point though, knowing that something is right and good doesn't necessarily mean it is easy or painless. :)
This is something that is top of mind right now for the leadership team, and like you, I see some of the pain points that have developed over this. I also see potential "danger zones" ahead that need attention and adjustment along these lines so that we can minimize future challenges. Having said that, I absolutely think continued effort to provide more clarity and accountability is good, despite the short term pain. Thanks for caring enough about our company to comment. I view these critical reviews as a manifestation of the tremendous investment and loyalty our team members have in our collective mission. Onward!