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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      Could Be Better - Anonymous employee Health Catalyst Employee Review

      3.0
      Dec 14, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, talented employees, great CEO

      Cons

      The direction the company has taken over the past year does not appear to be working and they do not appear to be ready to pull the plug. One of the biggest things that is not working is the generalist model with ASO. Expecting all of the team members in that group to know everything about healthcare data is not working and wasting lots of time and money. It is better to have people specialized in specific areas. I think there are a lot of people on that team that are floundering from what I can tell and have seen. There are also people on that team that are being underutilized. You have highly skilled team members doing minimal tasks for clients that should be done by someone on a junior level, but when you just assign a team member to a client there is an array of tasks that can be asked of them. I have talked to people who are unhappy with this model and I have also seen first hand when it fails at a client. If I have a heart condition I am going to go to a cardiologist and not a family practitioner. Specialists exist for a reason, because sometimes people and data need specialists who fully understand the work that needs to be done and not someone who is trying to know a little about everything. This can cause confusion and mistakes.

      avatar
      Health Catalyst Response
      7y
      Thank you for your feedback, and thank you for the contributions you've made to the company for more than three years. I agree with many of your perspectives regarding the need to balance a generalist model with a specialist model. Leveraging your analogy regarding physicians, there is clearly a need for primary care physicians as well as for specialists. Over the past few years we've focused quite a bit of time and energy building out the "primary care" or generalist team and capability set, and that has been important and central to the rapid growth of the services business. But now it is clear that we have a need to strengthen what we can offer, from a value-added perspective, with more domain expertise in targeted areas of consistent customer demand. There are challenges with a specialist model in that the demand for a specialist is quite variable and somewhat difficult to predict, and their capabilities are not very fungible. So it is a model that requires careful consideration and careful growth. But it is also a model that if done right provides differentiated value. Thanks again for your feedback and for your contributions! Best, Dan

      Explore other reviews about Health Catalyst

      5.0
      Oct 9, 2025
      Qa manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Before 2025, the company's benefits and leadership were excellent.

      Cons

      As of 2025, all benefits have been suspended until the end of the year.

      1
      avatar
      Health Catalyst Response
      7mo
      Thank you for sharing your perspective. We appreciate your recognition of the strengths the company had before this year and the dedication of team members during challenging times. As we shape our 2026 strategy, we’re carefully evaluating how we allocate resources to ensure organizational success, identifying where to invest and how to utilize those resources most effectively, all guided by a clear and focused plan. Your feedback is helpful, and we will continue to communicate updates as progress is made. -Ben Albert
      3.0
      May 5, 2026
      Senior operations and support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Talent & Culture: The people here are highly capable, collaborative, and committed to helping each other succeed. The partnership between onshore and offshore teams works well and is a real strength. There’s a culture of grit and stability that has helped the company navigate multiple major transitions over the years. Mission-Critical Engineering: The work involves complex data infrastructure that requires deep technical expertise. It can be demanding, but seeing these systems run successfully and support real-world operations is consistently rewarding.

      Cons

      Wage Compression and Retention Risk: Compensation for tenured and high-performing staff has not kept pace with the market for specialized data engineering and support leadership. In practice, tenure can feel undervalued or even penalized. This creates risk around losing institutional knowledge and operational continuity. Stagnant Career Progression: Contrary to stated expectations, strong performance ratings do not consistently translate into meaningful, market-aligned compensation growth. The process of how compensation is benchmarked lacks clarity in practice, obscuring how compensation decisions are made and what is required to advance.

      5
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