Health Catalyst

5.0

Jan 4, 2019

Recommend

CEO approval

Business Outlook

Pros

Health Catalyst has a mission to transform healthcare. It is evident that the senior leaders and most team members share in the vision . It is wonderful to come to work today and work towards that goal. I truly believe that most of my co-workers feel the same way. Another part of Catalyst's mission is to create a great place to work. Catalyst has many wonderful benefits: unlimited PTO, generous Maternity/Paternity leave, work from home, generous reimbursements on things ranging from education to home office setup, and much more. More than that, senior leadership cares about each team member's experience and growth, and that usually trickles down to all levels of the company. I never feel like Catalyst doesn't have my back in the decisions I make, or the challenges I face....even if they are personal challenges not related to work. Catalyst cares about improving, and it is likely that even the "cons" in this review will be discussed in the next all team member meeting. We experience A LOT of change at Catalyst, but I never feel like it is frivolous change....it is always with an eye towards improving. The absolute best part of working for Catalyst is the senior leadership (most especially the CEO). I know that whatever challenges we face (and there are many) the leadership team will eventually figure it out. I can't overstate how refreshing it is to work for a company where I can feel confident in the senior leadership. I know our leaders our committed to both aspects of our mission mentioned above, and that gives me the confidence to trust that they will figure things out. The biggest compliment I can give to Catalyst is that I truly hope to spend my entire career here. Catalyst is going to accomplish great things and I want to be a part of it.

Cons

Catalyst is a very high-growth company and that can lead to many challenges. The department of which I am a part has doubled in size in the last year (roughly 65 to 130 team members). Because of this rapid growth it can sometimes feel like we are running around with our hair on fire. The infrastructure/operations team has done a great job, but there are too few of them. Catalyst has been a place that has always emphasized a flat structure, but I don't think it is working as well as a more traditional hierarchical structure would work. I would like to see more investment in operations roles, leadership roles, and training for both leaders and individual contributors. To be fair, I have heard that some of this should be coming in 2019. Management's commitment to employee satisfaction is a double-edged sword, often management is too lenient/not engaged in leading the troops (this could be due to the aforementioned "hair on fire"). There are those among us who I would designate as not the right fit for Catalyst, perhaps as much as 10-20% of team members I have encountered. These are individuals who are either don't "get it", don't "want it", or don't "have the capacity to do it". In many cases these are individuals that do enough to avoid major criticism, but not enough to make our company great. I would love to see more of an effort to coach these individuals up or out. Finally, I would like to see mid to low-level managers connect the day-to-day work more to the mission/strategy of the company. In the services organization it is easy to lose sight of the big picture as we are stuck in the day-to-day minutia. The thing that makes our company different is our mission. Leaders should have clear understanding of how the work of their team contributes to the mission. Likewise, decisions should be made (and probably are) to support the senior leadership's strategy; these decisions should be thoroughly explained through that lens so that the rank and file can understand why they are being asked to do what they are being asked to do. Also, this cuts both ways and the rank and file should ask questions until they understand why.

Health Catalyst Response

Thank you for your kind words and for this detailed review with insightful feedback. And thank you for filling the critical client-facing role of Analytics Director, and for contributing to the company's success for more than three years. I am heartened to hear of your desire to work at Health Catalyst for a very long time. We have to work every day to live up to your perspective, and know that I will work every day to try to do so. I find your constructive feedback resonant in many ways. As we scale and mature as a company, I believe you are correct that we will need to implement more structure and more process in what we do. We still also want to retain a fundamental trust in our team members to make principle-based decisions and to feel supported in doing so. I also understand your perspective regarding ensuring every team member is committed to the mission and contributing at an exemplary level. We do need to expect high performance and not shy away from difficult conversations if there is a performance issue, while also following our practice of enabling second chances in many cases. Finally, I agree strongly with the importance of developing great leaders at Health Catalyst. The 360-degree feedback process completed in December 2018 gives us an opportunity to make this a significant area of focus for 2019. We will discuss this in today's All Team Member meeting. Thank you again for your feedback and for your many leadership contributions to our success. Best, Dan

Wonderful mission-driven company with some growing pains - Analytics Director Health Catalyst Employee Review

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