7y
Thank you for sharing this review, and for the specific observations and suggestions to address a number of growing-pains-related issues we face. Your suggestions resonate with me, and we will highlight these suggestions in today's all-team-member meeting, along with ensuring these suggestions are received within people operations and education & training. I agree that as we scale we need to become more consistent and standardized in our approach, including in onboarding. I like your concept of a "client biography" to enable newly-assigned team members to come up to speed quickly. Further, I appreciate your thoughts about increasing our focus on mentoring. I've really appreciated the chance to participate in the mentoring program that people operations rolled out a few years ago, and know that they are considering ways to continuously improve. Thank you again for sharing your thoughts, and for choosing to come to Health Catalyst to contribute your talents to the fulfillment of the company's mission! Best, Dan