Tortoise or the Hare? What will we be... - Director Health Catalyst Employee Review

Thank you for your review and for your feedback. I agree with your assessment of our world-class people operations (HR) group. They are amazing and are an extension of our mission-orientation and an enabler of our culture. I appreciate also the positive feedback about the autonomy of team members, the mission-orientation and the openness of the leadership team to listen and learn from team members. This is certainly our hope and our objective. I also appreciate your constructive feedback about the decrease in our agility as a company as we have grown. I think in a number of ways this is true, and is one of the great challenges of scaling as a company -- how do we become consistent and sustainable as a larger organization, which necessarily requires standardization and operational focus, while not losing many of the benefits, from an innovation perspective, of our earlier days. This is a challenge with no easy solution, and I acknowledge this. Through our 2020 planning process we are seeking to find that balance, applying rigor and discipline from an operational scale perspective, but also proactively asking each group, each functional area, to provide innovative investment ideas for our consideration. Earlier this week we held the "MBA" (Market and Business Assessment) process, which was two 10-hour days reviewing every one of our businesses, and also hearing each business pitch innovative investment ideas for 2020. The challenge will be that we will only be in a position to invest in a fraction of the great ideas that were presented, in 2020. This is because we are also expected (and rightly so) to make meaningful progress towards profitability in 2020, and towards meaningful long-term financial sustainability. I also agree strongly with the importance of exceptional, caring managers, and this has been a focus in 2018 and in 2019, and this focus will continue. I read and reviewed the feedback from last year's 360-degree manager feedback on every single manager at Health Catalyst, and I plan to review the feedback on every manager this year as well. This feedback informed manager and leader promotion decisions and other changes, including moving some managers out of management positions and into individual contributor roles. We will keep working to enable this reality for our team members in the months and years ahead. And we will transparently share the overall ratings of team members regarding their managers, at an aggregate level, with all team members. Thank you again for choosing to join Health Catalyst over a year ago, and I'm hopeful we can make progress in the areas you've outlined in pursuit of the company's continuous improvement. Best, Dan