Good Company, needs work at a management level - Professional Services Health Catalyst Employee Review

Thank you for sharing this feedback, and I'm glad to hear that your experience regarding our benefits, our remote work and the positive attitude of teammates has been meaningful for you. Thank you also for your kind comments directed towards me. Thank you also for highlighting that your experience regarding career progression and recognition for your hard work has been less than ideal. I want you to know that we as a leadership team feel a strong, consistent desire for your experience to be better than what you described in your review. One hope that I have is that a few of the added team member recognition elements which took quite a bit of time to receive board approval and be in a position to implement, which happened at the end of 2019 and early this year, will have positively impacted and potentially addressed your concerns. This included the year-end spot bonus to every team member, in recognition of your central contributions to our success; pay increases for every team member as of January 1, 2020, and the conclusion of our most recent promotion-review process, which resulted in 40% of our team members qualifying for a promotion in total in the year 2019. In addition, the equity grant that leadership team members communicated to each team member who had been with Health Catalyst for at least a year, represented, in many cases, the highest-value grant that team members may have ever received during their tenure at Health Catalyst. We strongly advocated for each of these items precisely to improve the sense of recognition and gratitude that we express to each team member at Health Catalyst. I deeply believe that our company's success is directly tied to the commitment, dedication and great work that each of our team members contributes each day. Your work directly interfacing with clients, ensuring their success, continually working to help our company fulfill its commitments to customers, is central to our company's success. And I personally want to thank you and recognize you for that work. And I sincerely hope that each of the additional recognitions I listed above, which should have flowed to you over the past three weeks, will have tangibly demonstrated our gratitude to you. I agree strongly with your advice as well. Each day, as people managers and leaders, we must be working hard to serve, support, and advocate for the team members for whom we have stewardship responsibility. We will never be finished with this important work. And if we do not fulfill this responsibility at a world-class level, we may well face the consequence of losing these teammates to another company. I will continue to emphasize the centrality of the servant-leadership work of every people manager in our weekly Extended Leadership Team meetings, in which every people manager is invited to participate. We'll also emphasize it in the annual 360-degree feedback process. Thank you for your dedication and commitment these past nearly 4 years with Health Catalyst. Your work has made a significant, meaningful impact, and for that I am sincerely grateful to you. Best, Dan