2y
Thank you for taking the time to write this thoughtful review. As you rightfully point out, market realities have been difficult. We have needed to make strategic adjustments that rely on building strong and deep partnerships with our clients. As such, I believe our tech-enabled managed services offering has strong potential to scale improvement throughout the industry.
In regards to our emphasis on diversity and inclusion, we care about every team member and strive to enable each team member’s high engagement so they can optimally contribute to our mission. We always have more to learn here. Please reach out to our Chief People Officer, Linda Llewellyn, or our Chief DEI Officer, Trudy Sullivan, so one of them can learn more about what you’ve observed around our DEI initiatives.
Your commentary on our leadership is interesting. We try to live up to all of our values and operating principles, which include being world-class, but there are times we will fall short. I would like to understand if there are specific situations we can help address here. Please reach out to me, if you are comfortable, or Linda Llewellyn, so we can discuss your concerns.
Thanks for your more than nine years of contributions to our success. I am hopeful that there are many more and look forward to discussing your experiences with you, if you are comfortable doing so.
Best,
Dan Burton